With AFAS CRM software, you can keep track of all contact with customers, suppliers and other relations in an organised way. From the very first phone call to the invoice: everything is stored in one central place, fully integrated with your administration.
More than 14,000 organisations already trust AFAS Software
With the AFAS CRM system, you record all relationships in one clear overview - not only customers, but also suppliers, applicants, colleagues and prospects.
At a glance, you can see what’s going on: from contact moments to quotations, ongoing requests or outstanding invoices. All data is stored centrally and accessible to everyone in your organisation. This prevents duplicate work and enables you to provide better support.
Discover why more than 14,000 organisations have already chosen AFAS CRM. Get in touch and see it for yourself.
Our CRM solution is extremely versatile. That’s why: a selection of integrations with other business processes.
With AFAS CRM, all communication per relationship is clearly brought together - whether it concerns emails, notes, contact moments or requests via the website. Information is stored automatically or added manually, all within one central database.
This way, everyone works with the same information. When a customer calls, you enter the name and immediately see what has been discussed before. Your colleagues can also see your notes and actions. This prevents duplicate work and misunderstandings.
In AFAS, CRM and the financial administration work together in one system. Data is recorded only once and is immediately available to other departments. Does a customer provide a new address to customer service? Then that address is also instantly updated in the financial administration. This helps prevent errors and duplicate data entry.
Conversely, you can view information such as payment behaviour or outstanding invoices directly in the customer file - useful during the next contact moment. Naturally, this information is only visible to colleagues with the appropriate access rights.
With forecasting in AFAS CRM, you maintain a clear overview of your sales pipelines. For each potential customer, you record which stage the process is in, the expected revenue and who the competitors are.
This way, you know exactly where your opportunities lie — and how much revenue you have in the pipeline. You can manage goals more easily and adjust more quickly when needed. The forecast is linked to your marketing campaigns, allowing you to see immediately what each campaign has cost and what it has delivered.
In AFAS, your HR and customer data are connected. You centrally record organisations, employees and applicants in CRM - rather than duplicating data across separate systems. The data also stays up to date, because employees maintain their own information.
When an applicant is hired, you start the onboarding process using the data already available in CRM. Employees can update their own details, such as address or phone number. This keeps everything current and prevents manual retyping.
The CRM system forms the core of our ERP software. From there, you digitise and automate all your business processes - such as sales, invoicing, HR and project administration.
You set up processes in a way that fits your organisation. Everything connects seamlessly: customer information, quotations, invoices and employee data are all in the same system. This enables departments to collaborate more effectively and helps prevent duplicate work.
With the AFAS Pocket app, you have access to your CRM data anytime, anywhere. Whether you are on your way to a customer or want to quickly make a call, everything is available in the app.
This way, you always have all the important information right in your pocket - up to date, complete and connected to your ERP system.
At AFAS, we believe that AI, in combination with our ERP software, makes your work more enjoyable and easier. Our vision on AI is clear: it is a tool to add value, not a goal in itself.
Want to spend less time on repetitive work? AI assistant Jonas helps you with time-consuming tasks, such as summarising texts or automatically triggering actions in a workflow.
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Want to use other tools? No problem. With our standard integrations (APIs), you can easily connect AFAS to systems such as your email program, survey software or a marketing platform. This helps prevent duplicate work and ensures you always work with the same data across all your systems.
Do you organise courses, training sessions or events? With our CRM system, you manage registrations directly in the same system that also contains your customer data.
Relationships register online, and after the event the software automatically generates an invoice. You can also easily set up internal training sessions and keep track of attendance. This saves a lot of manual work and provides clear oversight.
With AFAS CRM, you can build your own portal for customers, applicants or course participants. You decide what they can see and do - from updating details to placing orders or viewing documents.
Are you collaborating on a project? Then both you and your customer have insight into outstanding invoices, subscriptions and ongoing orders. This saves time and gives your relationship more control over the collaboration.
With AFAS CRM software, you work securely and in compliance with regulations. Our software helps you meet current privacy legislation, such as the GDPR. This ensures that you handle the personal data of customers, employees and other relationships with care.
This gives you control and assures your relationships that their data is in safe hands.
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Which orders can you expect soon? How many events are taking place and how many visitors will attend? With the built-in dashboards, you have all these insights. Business Intelligence is a standard part of our software and ready to use right away. So there are no additional costs!